![]() We understand that returns happen for lots of reasons, but why didn’t anybody check the return before sending it back out to a new customer? Why didn’t they bother to tape the box shut? We’re mystified. While we honestly think the PowerForce Helix is a decent machine, it arrived in a mess. Whoever repacked the vacuum had thrown in a bag with enough random nuts, bolts, screws, and Alan wrenches to build an Ikea bed, but none of these was the size we needed to actually assemble the vacuum. This was probably a return-and not a good one. If there was supposed to be any literature or warranty information in the box, that was missing, too. Though the vacuum itself didn’t look used (we checked the filter, dirt tank, and brushes), we were missing the pack with the two screws that we needed to assemble the handle, as well as the lower hook that the power cord is supposed to wrap around. The packing materials and bags the vacuum was supposed to arrive in were crammed in the box around the vacuum parts. ![]() The box arrived unsealed (just folded closed), and the contents had obviously been removed at some point and then carelessly repacked. We ordered from Walmart, but the shipping label says it came directly from Bissell (as a third-party supplier). The Spruce / Joy Merrifield Packaging and Setup Process: We have some gripes The Spruce Home Improvement Review Board.Now all our kids have Pet Hair Eraser Vacuum Cleaners. I guess I'll have to break our old "Pet Hair Eraser" so I can get a "Turbo Rewind". This new Pet Hair Eraser Turbo Rewind Vacuum Cleaner was a present for my son and his Golden Retriever. With the "Turbo Rewind" feature it's pretty much a perfect vacuum -) Our vacuum is still going. The only thing I didn't like about the vacuum was that I had to manually wind the power cord for storage. I could see the writing on the wall when after using our new Bissell for a month and there wasn't anything to untangle from the beater brush. I retired from that profession sometime prior to the Pandemic years, pwhen my wife and I discovered the "Pet Hairl Eraser". I could detangle a beater brush in less than an hour. As such one of my professions was a beater brush detangler and I was one of the best. They are all grown and also love and live with champion shedders. I have also loved a lived with lot of dogs all of them champion shedders. I'm as old as dirt, and so, I have owned a lot of vacuums. Contact the manufacturer for replacements Using incompatible, counterfeit or non-certified accessories can cause fire or accidents. Warning - do not use any power adapter, charger or cords other than those included with your product.We're proud to design products that help make pet messes, odors and pet homelessness disappear. ![]()
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